Scenarios for how to Unbind Google via 【2FA Unavailable】
1. Email+Google (Lost)
Click “Security verification not available”
-Didn't receive the email
-Email not available
-2FA unavailable
1.1 If click “Didn't receive the email”, the user will be guided BTS about “Didn't receive a code?”
1.2 If click "Email not available", the user will be guided to “Submit a ticket” page
1.3 If choose “2FA unavailable” -- Semi self-service
①2FA unavailable
②Security Verification： Email code
③Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
④Submit： Waiting for Review
2.Email+Trading Password+Google (Lost)
Click “Security verification not available”
-Didn't receive the email
-Email not available
-2FA unavailable
2.1 If click “Didn't receive the email”, the user will be guided BTS about “Didn't receive a code?”
2.2 If click "Email not available", the user will be guided to “Submit a ticket” page
2.3 If choose “2FA unavailable” --Semi self-service
①2FA unavailable
②Security Verification： Email code+ TP
③Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
④Submit： Waiting for Review
3.Email+Phone+Google (Lost)
Click “Security verification not available”
-Reset Google 2FA using mobile phone
-Reset Google 2FA using email
Click 2FA Unavailable
3.1 If choose “Reset Google 2FA using mobile phone” -- Self service
①Security Verification： SMS Code
②Submit： Reset Successfully, no need to wait for Review
3.2 If choose “Reset Google 2FA using email” --Semi self service
①Security Verification： Email Code
②Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
③Submit： Waiting for Review
4. Email+Phone+TP+Google (Lost)
Click “Security verification not available
- Reset Google 2FA using trading password and mobile
- Reset Google 2FA using trading password and email
4.1 If choose “Reset Google 2FA using trading password and mobile”--Self service
①Security Verification： SMS Code+ Trading Password
②Submit： Reset Successfully, no need to wait for Review
4.2 If choose “Reset Google 2FA using trading password and email” ----Semi self service
①Security Verification： Email Code+Trading Password
②Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
③Submit： Waiting for Review
5.Phone +Google (Lost)
Click “Security verification not available
-Reset Google 2FA using mobile phone
-Mobile phone unavailable
Click “2FA unavailable"
5.1 If choose “Reset Google 2FA using mobile phone”: --Self service
①Security Verification： SMS Code
②Submit： Reset Successfully, no need to wait for Review
.
5.2 If choose “Mobile phone not available” -- Semi self service
①Security Verification： Security Questions
②Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
③Submit： Waiting for Review
6. Phone+TP+Google (Lost)
Click “Security verification not available
- Reset Google 2FA using mobile phone and trading password
- Mobile phone unavailable
6.1If choose “Reset Google 2FA using mobile phone and trading password”: --Self service
①Security Verification： SMS Code+TP
②Submit： Reset Successfully, no need to wait for Review
6.2 If choose “Mobile phone not available”: -- Semi self service
①Security Verification： Security Questions
②Identity Verification： Front ID+ Back ID+ Handheld Photo （Face Verification）
③Submit： Waiting for Review
