KuCoin Pay Safety Guide: Convenient Payments, Secure Every Step

• A Seamless Payment Solution KuCoin Pay is an advanced Web3 payment solution launched by KuCoin, offering users and merchants a seamless, secure, and low-cost way to transact with cryptocurrencies.
• Two Main Use Cases
  • Scan to Pay (Offline) At supported merchants (such as restaurants, cafés, or supermarkets), simply open the KuCoin App, scan the merchant’s QR code, confirm the amount, and complete verification to finish the payment.
  
  
  
  • Easy Online Checkout When shopping on supported websites or apps, select “KuCoin Pay” at checkout and follow the prompts to authorize your payment.
    
    

• Advanced Real-Time Risk Control System Our powerful risk monitoring engine runs 24/7, continuously analyzing all KuCoin Pay transactions. It can automatically trigger verification or block suspicious activity at the earliest sign of risk, helping mitigate potential risks to your funds.
• Strict Merchant Onboarding & Monitoring Every merchant integrated with KuCoin Pay—both online and offline—must pass a rigorous review process. This is not a one-time check: we continuously monitor merchant behavior to ensure compliance and reduce risks at the source.
• Secure Fund Storage User funds supporting KuCoin Pay are protected under top-tier security standards. We use industry-leading encryption technologies and keep user funds segregated from platform operational funds to maximize asset protection.
• Dedicated Security & Support Teams Our professional security team constantly tracks the latest global threats and fraud patterns, continuously improving our defenses. Meanwhile, our customer support team is always ready to assist with any payment-related concerns.

1. When Scanning QR Codes: Always verify the Recipient

• What to Watch For Make sure you are scanning the official QR code displayed by the merchant.
• Safety Tips
  • After scanning, carefully check the merchant name shown in the KuCoin App. It must exactly match the store you are paying for. This is one of the most effective ways to confirm a legitimate transaction.
  • Avoid unknown QR codes: Never scan codes shared via messaging apps, emails, social media, or handed out on the street claiming to offer “discounts.”

2. When Shopping Online: Choose Trusted Platforms

• What to Watch For Always shop with reputable merchants, regardless of the payment method.
• Safety Tips
  • Double-check before paying: Confirm the merchant name, order amount, and product details before finalizing payment in the KuCoin App.
  • Review refund policies: Understand return/refund rules and keep your order records.

3. Protect Your Account: Your First Line of Defense

• Use a strong, unique password for your KuCoin account
• Enable Two-Factor Authentication (2FA) (e.g., Google Authenticator)
• Never share your payment password or verification codes with anyone

4. Beware of Impersonation & Phishing

• What to Watch For Be cautious of messages claiming to be from “KuCoin” that request sensitive information or ask you to click unknown links.
• Safety Tips
  • KuCoin will NEVER ask for your password or codes via email, SMS, or phone
  • Do not click suspicious links
  • If in doubt, always access KuCoin by manually entering the official website (www.kucoin.com) or using the official app

• If you suspect a wrong payment (e.g., scanned the wrong QR code) First, contact the merchant to verify. Then immediately reach out to KuCoin customer support via the app and provide transaction details (time, location, amount). We will assist as much as possible.
• For online shopping disputes Contact the merchant first. If needed, you can also provide transaction records to KuCoin support for assistance.
• If you detect unauthorized transactions or lose your phone Contact KuCoin support immediately. Also:
  • Change your password (if compromised)
  • Ensure your 2FA is secure
  • Consider suspending your mobile SIM card