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Important Announcement: Fraudulent Documents and Unauthorized Account Registrations

Important Announcement: Fraudulent Documents and Unauthorized Account Registrations

09/23/2025, 10:51:02

Important Announcement: Fraudulent Documents and Unauthorized Account Registrations

KuCoin Thailand (operated by ERX Company Limited) would like to inform all users that we have recently identified instances of unauthorized use of a logo similar to KuCoin Thailand’s trademark in fraudulent documents used for account registration and financial transactions.
Please note that these documents are not official and have no affiliation whatsoever with KuCoin Thailand.

For your safety, we would like to emphasize that account registration and identity verification for KuCoin Thailand can only be completed through our official channels, as listed below:

If you come across any documents, contracts, or information that appear to be fraudulent or misleading, please do not engage or take any action, and do not disclose any personal or financial information under any circumstances.

Should you have any concerns or come across suspicious documents, please contact KuCoin Thailand’s Customer Happiness Team through the following channels:

  • Email: happy@kucoin.th

  • Call Center: 02-080-6060
    (Available Monday to Friday, 9:00 AM – 6:00 PM, excluding public holidays announced by the Bank of Thailand)

We appreciate your vigilance and continued trust in our platform.